1. Service Intake & Diagnostics
Upon handing over a computer, laptop, or peripheral to Hands Technologies, an intake receipt / job ticket is issued documenting the reported symptoms and visible physical condition. Standard diagnostic checks are complimentary when recommended repair work is approved. If an estimate is declined after exhaustive chip-level diagnostic testing, a modest inspection fee may apply as communicated beforehand.
2. Quotation & Approval
No repair work or component replacement is initiated without prior verbal, written, or WhatsApp confirmation from the client. Quotes specify estimated parts cost, labor charges, and turnaround timelines.
3. Service & Parts Warranty
- Service Warranty: All completed labor repairs carry a 30-day service warranty covering the specific fault repaired. If the identical symptom recurs within 30 days under normal usage, we re-examine and resolve it at zero extra labor cost.
- New Replacement Hardware: Brand-new components (screens, SSDs, RAM, motherboards, SMPS units, cooling fans) carry official manufacturer warranties ranging from 1 to 5 years, subject to the respective manufacturer's warranty policies.
- Warranty Exclusions: Warranty does not cover subsequent liquid spills, physical drops, burn marks from lightning/electrical surges, or unauthorized third-party tampering after delivery.
4. Data Backup Responsibility
While our engineers take every feasible precaution to preserve operating systems and storage media, hardware components (especially hard drives and SSDs) can fail unexpectedly due to preexisting wear. Clients are strongly encouraged to maintain backups of crucial files before submitting hardware for non-data-recovery servicing. Hands Technologies cannot be held liable for preexisting data loss caused by failing storage platters or flash degradation.
5. Device Collection & Storage
Clients will be notified promptly via phone call, SMS, or WhatsApp once their service is completed. Devices should be collected within 30 days of completion notification unless prior arrangements have been made.
6. Jurisdiction
Any legal disputes arising from transactions or services shall be subject to the exclusive jurisdiction of the competent courts in Trivandrum, Kerala, India.