1. Overview
Hands Technologies ("we", "our", or "us"), located at Ground Floor, Brahmi Towers, Ambalamukku, Kowdiar P.O., Trivandrum 695003, is committed to safeguarding the privacy of our website visitors and clients who entrust their computer hardware, laptops, and storage devices to our service center.
2. Customer Hardware & Storage Data Confidentiality
When you submit a computer, laptop, hard drive, SSD, or mobile device for diagnostics or repair:
- Our technicians only access storage volumes strictly required to diagnose operating system faults or perform verified data recovery under your explicit authorization.
- We never copy, distribute, browse, or monetize your personal files, family photographs, accounting ledgers, medical records, or company documents.
- Any temporary data images created during data recovery or drive cloning procedures are securely deleted from our staging hardware once verified by you.
- Clients are always given the option to detach their storage drive prior to standard non-boot hardware repairs (such as screen, body, or hinge fixes).
3. Information Collected via Our Website
When you utilize our "Book a Service" form or reach out via phone/WhatsApp, we collect:
- Your name and contact phone number
- Your email address (if provided)
- Device brand, model, and reported fault description
This information is utilized solely to contact you regarding your repair estimate, schedule technician visits, or provide customer service updates. We do not sell or lease your contact information to third-party telemarketers.
4. Security Standards
We maintain physical, electronic, and procedural safeguards at our Ambalamukku service center. Devices under our care are cataloged with job ticket numbers and kept in dedicated, monitored storage racks.
5. Contact Information
If you have questions regarding our privacy practices or wish to review your service records, please contact us at:
Hands Technologies
Ground Floor, Brahmi Towers, Ambalamukku, Kowdiar P.O., Trivandrum 695003, Kerala, India
Phone: +91 98475 76711
Email: saji@handstechnologies.in